FAQ

You have reached our FAQ page, Can't find the information you're after? Easy....just email us at orders@stellacanvas.com and we'll get back to you asap.

What border types do you offer?

We have 3 different options to choose from when ordering. Mirror, wrapped & solid colour.
All of which can be previewed during ordering with your image to see which will look best.
Note:Wrapped Border MUST cover the entire canvas when designing, if it doesn't it will be a mirror border by default.
EG. If you leave any area of the border blank if will automatically by default be mirrored.
If you are at all unsure of positioning please check with our team at orders@stellacanvas.com before approving.

If you have any concerns regarding border types please email our team at orders@stellacanvas.com

Do you offer colour matching?
No, we don't offer a colour matching service. However we spend a great deal
of time and money calibrating our printers with our canvas and monitors so everything
we see is what we get.

Please use SRGB or Adobe RGB 1998 for best print results. 

 

Do Canvas Prints come stretched around a frame ready to hang?
Yes, all our canvas prints are professional stretched around a frame ready to hang on arrival.

How do I know if my image is good quality?
Generally the image should be the original taken from the camera to give you the best resolution. Most digital camera's will 
take an image of around 1-2mb or higher. If you are scanning an image you will need to set the 'dpi' setting to at least 300 dpi
and ensure you give both the scanner and image a wipe to remove as much dust as possible.
There are many factors that come into producing a good quality image, (eg. cropping or zooming will greatly reduce the quality of an image)
If you are concerned about the quality and or colours of your image please email before placing your order to orders@stellacanvas.com with the rough size you would like it enlarged to and our
team will advise you if your image will enlarge well and if any editing is required.

Please Note: Our ordering systems are fully automated with our print systems so we are not able to cancel an order once submitted. If you are at all unsure about the quality of your image please email it to orders@stellacanvas.com with the size canvas and we would be more than happy to let you know if it would be suitable.

What type of Canvas & Finish do you have?
We use a high quality Poly/Cotton Blend (70/30) canvas with satin archival clear finish.

What type of payment do you accept?

All payments are processed by PAYPAL, which is the safest method of online purchasing. We will never see any of your personal
banking or card details. You do not require a Paypal account to Paypal with Paypal, you can click on 'don't have an account and pay with your credit card.

What is your Phone number, I can't find it?
We are a 100% online based business, by doing this it enables us to respond to customer requests accurately, speed up order delivery and

most of all offer the lowest prices in Australia.

Our phone number is now 0490 346 503 if you require to contact us.

How much is Delivery?
Delivery will be charged at $15.95 for all prints 100cm or smaller with an increase of $5.95 for each additional item

An order of an oversized canvas that is larger than 100cm in width or length will be calculated at cost at checkout based on your delivery suburb and post code.

Customer located in remote areas of Australia will notice an increase in postage costs due to the high cost of getting parcels there, however most customers will notice a saving in the overall cost of orders.

Please Note: Parcels without insurance will not be covered for loss or damage in transit.
 

How long do they take?
Most orders will be produced in 7 business days. Occasionally but rarely these times may exceed  due to circumstances out of our control and/or during busier periods such as Christmas. Delivery times will vary depending on location and carrier.

Can I use my own image?
Yes, we predominantly print your images on canvas,  when you click on your desired size, you  have the option to Upload your own image
or search through our images. We have integrated fotolia.com stock images here so you can search from over 20 million images.
Please note: these images do incur a fee which is calculated at checkout.

Do you do custom sizes?

Yes, we definitely do custom sizes so just contact us via email at orders@stellacanvas.com or by phone on 0490 346 503

Where are items shipped from?
All prints are shipped from our Australian workshop in Tomerong, NSW.